Terms of Service
Terms of Service
Clear commercial terms support stronger partnerships. These Terms of Service establish the conditions for accessing the Velmoris website, applying for wholesale privileges, purchasing merchandise, and maintaining a professional business relationship with our fashion wholesale operation.
Effective Date: October 15, 2026
Website: https://velmoris.store
Welcome to Velmoris
Welcome to Velmoris. These Terms of Service ("Terms") govern your access to and use of the website located at https://velmoris.store, including its associated product pages, wholesale account features, purchasing services, and communications.
Throughout these Terms, "Velmoris," "we," "us," and "our" refer to the legal business entity operating the Velmoris website. "Customer," "Buyer," "you," and "your" refer to individuals or organizations accessing our services or purchasing merchandise.
Our business primarily supplies women's intimate apparel, lace bras, evening dresses, cocktail dresses, engagement dresses, and related fashion merchandise to business buyers, boutiques, online retailers, and other commercial customers.
By accessing the website or placing an order, you agree to the applicable provisions of these Terms. If you are acting on behalf of a company, you represent that you have authority to act for that organization.
Velmoris primarily operates as a business-to-business (B2B) fashion wholesale website. Wholesale pricing and purchasing opportunities are intended for eligible commercial buyers. Customers are responsible for reviewing product details, purchase quantities, and applicable policies before submitting orders.
Nothing in these Terms excludes rights or obligations that cannot legally be waived, including any mandatory protections applicable to a particular transaction.
Wholesale Buyer Eligibility
Our wholesale services are intended primarily for qualified businesses and professional purchasers acquiring merchandise for resale, commercial distribution, or other legitimate business purposes.
Eligible customers may include independent fashion boutiques, physical retail stores, online sellers, bridal boutiques, occasionwear retailers, and other fashion-related businesses.
We may request reasonable information to evaluate a wholesale account application, including a business name, professional contact details, business website, operating location, or business registration information when relevant.
Submission of an application does not guarantee approval. Velmoris may approve or decline wholesale access on reasonable commercial grounds, subject to applicable laws prohibiting unlawful discrimination.
Approved buyers are responsible for providing accurate information and keeping their business details updated.
Account Registration & Security
Certain website features, pricing information, and purchasing options may require a registered or approved wholesale account.
You agree to provide complete and accurate registration information and maintain the confidentiality of your login credentials. Accounts may not be transferred, shared with unauthorized third parties, or used to misrepresent the identity of another business.
You are responsible for activities conducted through your account to the extent permitted by applicable law, including orders placed by individuals you have authorized to use it.
Please notify us promptly at support@velmoris.store if you suspect unauthorized access, fraudulent activity, or inaccurate business information.
We may temporarily restrict an account where reasonably necessary to investigate security concerns, prevent fraud, address unpaid balances, or respond to suspected violations of these Terms.
Product Listings & Availability
Velmoris offers a curated selection of women's fashion products, including wireless lace bras, shaping lingerie, romantic formal dresses, strapless gowns, mermaid dresses, short cocktail dresses, and other seasonal occasionwear.
We endeavor to provide useful product photographs, size information, color descriptions, and relevant design details. However, actual colors, texture, fit, and appearance may vary due to lighting, monitor settings, production batches, and construction differences.
Product availability, design options, colors, quantities, and certain specifications may change. We reserve the right to discontinue products or correct inaccurate listings, subject to our obligations for already accepted orders.
Buyers should verify critical specifications, measurements, and material requirements before placing large orders. If a product listing contains a material error, we will communicate appropriate available options before proceeding where required.
Commercial Purchasing Conditions
Minimum Order Quantity (MOQ)
For products advertised with a minimum order requirement of two pieces, the standard minimum purchasing quantity is 2 pieces. Product-specific minimum quantities, packaging arrangements, or quantity increments displayed at the time of purchase take precedence where applicable.
Some styles, special requests, or larger commercial orders may be subject to additional minimum quantities or individual quotations. Buyers should review the applicable product page and confirmed order terms before purchasing.
Orders that do not satisfy the applicable minimum quantity may be ineligible for wholesale processing. Any exception must be expressly confirmed by Velmoris before the order is accepted.
Wholesale Pricing & Quotations
Wholesale prices are displayed or quoted in the currency indicated on the website or relevant quotation. Access to negotiated pricing or account-specific pricing may be limited to eligible wholesale buyers.
Prices may vary according to product selection, quantity, account arrangements, promotional offers, or other agreed commercial terms. Unless explicitly stated, advertised product prices do not necessarily include shipping charges, customs duties, import taxes, or other third-party fees.
Quotations for larger orders may specify a validity period. If no validity period is provided, availability and final pricing must be confirmed before order acceptance.
We may correct pricing errors before accepting an order. If an error affects an order already submitted, we will explain the issue and available options before seeking any additional payment.
Order Submission & Acceptance
Submitting an order constitutes an offer to purchase the selected merchandise. An automated order acknowledgment confirms receipt of the submission but does not necessarily mean that the order has been finally accepted.
An order becomes binding when we expressly accept it, confirm fulfillment, or otherwise communicate acceptance in accordance with the purchasing process.
Order acceptance may be subject to product availability, successful payment authorization, accurate customer information, minimum order requirements, fraud prevention checks, and other applicable commercial conditions.
If an order cannot be fulfilled as submitted, we will communicate the issue and, where appropriate, offer an available alternative, revised fulfillment arrangement, or refund of the affected payment.
Payment Methods & Billing
Customers must complete payment using one of the methods made available during checkout or expressly approved in a written commercial agreement.
Payment timing, currency, and any approved credit arrangements are governed by the checkout terms or confirmed invoice. Customers must provide accurate billing details and ensure they are authorized to use their selected payment method.
Where required by law, appropriate invoices or transaction records will be made available. Any applicable sales tax or other charges will be determined according to the transaction and relevant legal requirements.
Velmoris may suspend fulfillment of unpaid orders or take lawful steps to resolve overdue balances in accordance with the agreed payment terms.
Order Changes & Cancellations
Customers should review product choices, colors, sizes, quantities, contact details, and shipping addresses before completing an order.
Requests to modify or cancel an order should be submitted promptly to support@velmoris.store with the relevant order information.
Changes are subject to the order's processing status and may not be possible once preparation, production, or shipping has begun. Any applicable cancellation charges or refund limitations must be consistent with the terms disclosed before purchase and relevant law.
We will review reasonable requests and communicate available options. No cancellation or modification is guaranteed solely because a request has been submitted.
Thoughtful Wholesale Fulfillment
Velmoris aims to support a clear purchasing process, helping professional buyers understand order requirements, delivery responsibilities, and after-sales procedures before committing to inventory purchases.
Our approach emphasizes accurate order information, reasonable communication, and practical support for retailers sourcing women's fashion products.
Because different styles may involve different sourcing or processing requirements, actual fulfillment details should always be verified through the relevant product listing or confirmed commercial communication.
Processing & Dispatch
Order processing begins after the applicable order requirements have been satisfied, including any necessary payment, verification, and product confirmation.
Processing estimates are provided for planning purposes and may differ depending on inventory availability, order volume, seasonal demand, supplier schedules, and other operational circumstances.
Orders containing multiple products may require additional coordination. When appropriate, we may discuss split shipments or alternative fulfillment arrangements with the customer.
We will endeavor to communicate material changes affecting accepted orders. Buyers should not assume that an estimated dispatch date constitutes a guaranteed arrival date unless such a commitment has been expressly agreed.
Shipping, Delivery & Tracking
Available shipping destinations, methods, and delivery charges depend on the customer's location, order details, and available transportation services.
Shipping charges and any applicable delivery estimates should be reviewed before purchase or confirmed through a written quotation for larger wholesale orders.
Delivery times may be affected by customs inspections, weather conditions, carrier disruptions, public holidays, inaccurate addresses, or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information and for cooperating with reasonable carrier requirements.
When tracking information is available, it may be communicated by email or through the relevant order interface. Carrier tracking updates are generated by independent transportation providers and may not always be immediate.
Responsibility for loss or damage in transit, together with the point at which delivery risk transfers, is determined by the applicable shipping agreement, mandatory law, and any Incoterms expressly agreed in writing. No particular Incoterm applies unless it is identified in the transaction.
Import Duties, Customs & Taxes
International wholesale orders may be subject to customs examination, import duties, local taxes, brokerage charges, and other destination-specific requirements.
Unless the accepted order expressly includes these amounts or places responsibility on Velmoris, the importing buyer is responsible for charges and formalities assigned to the importer under applicable law and the agreed delivery terms.
Wholesale purchasers should verify applicable import regulations, textile labeling standards, product compliance requirements, and resale restrictions before ordering.
Delays resulting from customs procedures or incomplete customer-provided import documentation may affect expected delivery schedules.
We do not guarantee customs clearance or exemption from duties and taxes. Where necessary, the parties should clarify importer responsibilities and documentation requirements before shipment.
Returns, Refunds & Quality Concerns
Returns and refunds are governed by the Return & Refund Policy published on the Velmoris website, any applicable written wholesale agreement, and mandatory legal requirements.
Because wholesale goods may be purchased for inventory and resale, the return conditions for commercial orders can differ from those applicable to retail consumer purchases.
Customers should inspect merchandise promptly upon receipt and contact us if an order appears damaged, defective, incomplete, or incorrectly fulfilled.
When reporting an issue, buyers should provide the order number, affected product details, relevant quantities, a description of the concern, and photographs where reasonably necessary to assess the claim.
Potential remedies may include replacement, correction of an order, refund, or another appropriate solution depending on the circumstances, available stock, agreed terms, and applicable law.
Return authorization should be obtained before sending merchandise back, unless a mandatory legal right requires otherwise. Unauthorized returns may create difficulties with identification, handling, and processing.
Hygiene Considerations for Lingerie
Velmoris supplies intimate apparel, including lace bras and other products designed for close contact with the body. Hygiene considerations can affect the handling and eligibility of returned items.
For hygiene and product integrity reasons, lingerie that has been worn, washed, altered, contaminated, or otherwise rendered unsuitable for resale may not qualify for discretionary returns.
These restrictions do not eliminate lawful remedies for defective, incorrectly supplied, or misdescribed merchandise, or any other mandatory rights applicable to the transaction.
Retailers are responsible for establishing appropriate hygiene practices when displaying, fitting, storing, or reselling intimate apparel through their own channels.
Standards for Our Business Relationships
Size Charts & Garment Measurements
Product size charts are intended to help buyers assess the relevant fit and measurements of individual styles. Size labels such as S, M, L, and XL do not necessarily correspond to identical physical dimensions across all products.
Where provided, measurements should identify whether they describe the garment or the intended body dimensions. Some products may vary within reasonable production tolerances.
Buyers should verify the relevant product chart and request clarification when measurements are essential to purchasing or resale decisions.
Velmoris does not guarantee that a particular garment will fit every individual assigned the same nominal size.
Wholesale Resale Responsibilities
Professional buyers are responsible for determining whether products are appropriate for their intended markets and resale channels.
Retailers must comply with applicable consumer protection, advertising, product safety, textile labeling, customs, and tax requirements associated with their own business activities.
Buyers must not modify product composition information, create unsupported safety or certification claims, or represent products as complying with requirements that have not been verified.
Permission to purchase products does not automatically establish an agency, franchise, exclusive distribution, or authorized brand representation relationship.
Intellectual Property & Marketing Materials
The Velmoris website, including original branding, visual presentation, written content, and other protected materials, is owned by or licensed to the relevant rights holders.
Wholesale buyers may not assume unrestricted commercial rights to product photographs, logos, or editorial images merely because they have purchased the corresponding merchandise.
Requests to reuse official marketing materials should be submitted to Velmoris. Where permission is granted, its scope and conditions may be specified separately.
Unauthorized reproduction, misuse of trademarks, or misleading association with the brand may result in withdrawal of content permission or other appropriate action.
Fraud Prevention & Prohibited Activities
Customers must not engage in fraudulent transactions, unauthorized account access, abusive payment disputes, deceptive resale representations, or activity that interferes with the website's normal operation.
We may investigate suspicious activity and take reasonable steps to protect customers, payment systems, and business records, including temporarily restricting access or requesting verification.
Any suspension or cancellation of accepted orders will remain subject to applicable laws and contractual obligations.
Additional Commercial Provisions
Commerce Technology & External Services
The Velmoris website uses Shopify commerce technology and may incorporate third-party payment, security, logistics, analytics, communication, and other operational services.
Independent providers may maintain their own terms and privacy practices. Customers may be required to comply with relevant provider requirements when using integrated services.
We are not responsible for third-party decisions or performance beyond our control, except where applicable law or an accepted contractual obligation provides otherwise.
Website Information & Warranties
We aim to maintain accurate product information and reliable website services. However, uninterrupted access, error-free technical operation, and the continuing availability of every listed product cannot be guaranteed.
Except for warranties expressly provided in an accepted order, separately agreed commercial contract, or applicable law, no additional warranty is created solely by general website descriptions or promotional material.
Nothing in these Terms excludes non-excludable product warranties, statutory remedies, or liabilities that cannot lawfully be limited.
Limitation of Liability
To the extent permitted by applicable law, responsibility for commercial losses arising from a transaction will be determined by the accepted order terms, the circumstances of the claim, and any written agreement between the parties.
Neither party will be responsible for losses that applicable law permits it to exclude under a valid and enforceable agreement.
No limitation in these Terms is intended to exclude liability for fraud, willful misconduct, or any other matter for which liability cannot lawfully be excluded or restricted.
Where mandatory law imposes specific remedies or protections, those requirements take precedence over inconsistent contractual provisions.
Force Majeure & Operational Disruption
Unforeseeable events beyond reasonable control may affect the ability of either party to perform certain obligations. Such events may include natural disasters, government restrictions, widespread transportation disruption, industrial action, or significant infrastructure failures.
The affected party should provide reasonable notification when practical and take appropriate steps to reduce avoidable disruption.
The legal consequences of such events, including possible relief or termination rights, will depend on applicable law and the accepted contractual terms. Payment obligations and other rights are not automatically suspended merely because a disruption occurs.
Account Suspension & Termination
Customers may request account closure by contacting our support team, subject to outstanding orders, unresolved payment obligations, mandatory recordkeeping duties, and other applicable requirements.
Velmoris may suspend or terminate account access for material violations of these Terms, fraud, security concerns, or other legitimate legal or commercial reasons.
Termination of account access does not automatically cancel an accepted purchase agreement or extinguish rights and responsibilities that arose before termination.
Governing Law & Dispute Resolution
These Terms are governed by the law validly selected for the operating business, subject to mandatory provisions that may apply to specific transactions.
Governing Law: [Insert Actual Applicable Country / State].
Dispute Forum: [Insert Appropriate Court or Dispute Resolution Arrangement After Legal Review].
In the event of a disagreement, customers are encouraged to contact Velmoris first so that the matter can be reviewed and the parties can explore an appropriate resolution.
Any separately negotiated wholesale contract may specify additional or different dispute resolution terms. Mandatory legal rights remain unaffected.
Changes to These Terms
Velmoris may update these Terms to reflect operational changes, technology developments, commercial practices, or legal requirements.
Revised Terms will be published with an updated effective date. Where legally required, we will provide additional notice or seek consent before material changes become applicable.
Changes will not automatically rewrite previously accepted commercial contracts where doing so would be inconsistent with applicable law or binding agreed terms.
Interpretation & Related Policies
These Terms operate alongside the applicable Return & Refund Policy, Shipping & Delivery information, Privacy Policy, and any accepted purchase terms or separately executed wholesale agreements.
If a negotiated written commercial agreement expressly conflicts with these general Terms, the specifically negotiated provision ordinarily controls for the relevant transaction to the extent legally permitted.
If any provision is found unenforceable, the remaining provisions continue to apply where legally possible.
A failure to enforce a provision immediately does not necessarily constitute a permanent waiver of contractual rights.
Questions About Our Terms?
We believe that clear purchasing information and transparent communication are essential to successful long-term wholesale partnerships. Our team is available to review general account questions, ordering procedures, and commercial inquiries.
Email: support@velmoris.store
Website: www.velmoris.store
Legal Business Name: [Insert Registered Legal Entity]
Registered Address: [Insert Registered Business Address]