Shipping policy
Shipping Policy
Fashion moves across borders. Our goal is to make the journey from wholesale order placement to final delivery as transparent and organized as possible for the independent boutiques, retailers, and professional buyers who choose Velmoris.
From Your Order to Your Boutique
At Velmoris, we understand that dependable logistics are essential to successful fashion retail operations. This Shipping Policy explains our procedures for processing wholesale orders, calculating shipping charges, coordinating transportation, and assisting customers with delivery-related concerns.
Place Your Order
Select the required styles, colors, sizes, and quantities. Review your order details before checkout.
Order Confirmation
Submitted orders are reviewed for payment, availability, and applicable wholesale requirements.
Preparation & Dispatch
Accepted orders are prepared for shipment according to availability and agreed fulfillment arrangements.
Delivery & Support
Carrier information and tracking are provided when available, with assistance for delivery concerns.
International Wholesale Delivery
Velmoris primarily serves business buyers seeking women's lingerie, occasion dresses, evening gowns, and related fashion merchandise for boutique resale and commercial distribution.
Shipping availability depends on the destination, product selection, order quantity, carrier capabilities, and applicable legal or logistical restrictions.
We aim to support international business orders where suitable shipping arrangements are available. However, not every delivery destination, postal code, or transportation method may be supported for every purchase.
Customers should verify that their delivery destination is available during checkout or request confirmation before placing a larger wholesale order.
Where a particular country or region cannot be serviced, we may discuss available alternatives or decline an unfulfillable shipment before final acceptance.
Order Processing & Preparation
Processing time refers to the period required to review, confirm, prepare, and release an order for shipment. It is separate from the time a carrier takes to transport the package to its destination.
Because Velmoris offers multiple product categories, processing requirements may vary according to the styles ordered, inventory availability, purchasing quantities, seasonal demand, and any additional verification needed.
Orders containing several colors, sizes, or different styles may require additional coordination before dispatch. Larger commercial orders may also require packaging or transportation arrangements appropriate to their volume.
[INSERT ACTUAL PROCESSING TIME] business days after order acceptance and completion of any required payment or verification, unless a different processing period is stated for the relevant product or accepted order.
Business days are determined by the operating schedule applicable to fulfillment and generally exclude relevant public holidays and non-operating days.
Processing estimates are not guarantees that merchandise will arrive on a particular date. Buyers organizing seasonal launches, events, or urgent stock replenishment should contact us before purchasing to confirm whether the requested schedule is feasible.
Available Shipping Services
Shipping methods are selected according to the destination, parcel dimensions, total shipment weight, service availability, and commercial arrangements applicable to the order.
Available delivery options may include standard transportation, expedited shipping, or other mutually agreed logistics solutions where supported.
Not every shipping method is available to every destination or order. Additional requirements may apply to high-volume orders, remote locations, or shipments involving special handling.
| Shipping Option | Service Description | Estimated Transit Time |
|---|---|---|
| Standard Shipping | Economical transport option for eligible wholesale orders, subject to destination and carrier availability. | [INSERT VERIFIED TRANSIT RANGE] |
| Express Shipping | Priority delivery option where available, with additional charges disclosed before confirmation. | [INSERT VERIFIED TRANSIT RANGE] |
| Large Wholesale Shipments | Transportation arrangements may be quoted individually according to quantity, packaging, and destination. | Confirmed by quotation |
Transit estimates normally begin when the shipment is accepted by the relevant carrier rather than when the order is initially placed. Customs processing, local delivery conditions, and carrier operations may affect actual delivery dates.
Shipping Fees & Additional Charges
Shipping fees are calculated or quoted according to factors such as delivery destination, total package weight, shipment dimensions, product quantities, carrier service, and any special handling requirements.
For website orders, applicable shipping charges should be displayed during checkout where supported. For larger B2B orders, shipping costs may be provided through a separate quotation or written commercial confirmation.
Unless clearly identified in the accepted order, product prices do not necessarily include international shipping, import duties, customs clearance charges, brokerage fees, or destination taxes.
Any shipping promotion, discounted freight arrangement, or negotiated delivery price applies only under its stated conditions. Buyers should not assume that shipping is free unless this is expressly confirmed.
Shipping for Large Wholesale Orders
Bulk fashion purchases frequently include a variety of sizes, colors, and styles. Coordinating these combinations requires attention to packing details, item identification, and transportation arrangements.
For qualifying larger orders, shipping arrangements may be reviewed individually to determine a practical combination of cost, transportation method, and delivery requirements.
Order volume alone does not guarantee a particular discount, freight method, or delivery timeline. Any special logistics commitment should be expressly confirmed before the order is accepted.
Retailers placing time-sensitive inventory orders are encouraged to communicate their required delivery dates and any special receiving instructions in advance.
Shipping Address Requirements
Customers are responsible for submitting accurate, complete, and deliverable shipping details when placing an order.
Required information may include the recipient or company name, street address, building or suite number, city, postal code, country, and any contact details necessary for the carrier.
For business premises, buyers should ensure that receiving staff and facilities are prepared to accept deliveries during the carrier's operating hours.
Incorrect or incomplete information may delay shipment or result in additional carrier charges.
Delivery Address Modifications
If you discover an address error after placing an order, please contact support@velmoris.store as soon as possible.
We will review whether a correction can be made based on the shipment's processing status and the carrier's available options.
Once a shipment is in transit, redirection may be unavailable or may involve additional charges.
Any change request must be confirmed before it is considered effective. Address modifications are not guaranteed after dispatch.
Fulfillment Locations & Shipping Origin
Velmoris fulfills orders through the logistics arrangements applicable to its business and product supply operations. The shipping origin for a particular order should be determined by the actual dispatch location.
A website domain, displayed currency, buyer destination, or marketing location does not necessarily indicate where merchandise is manufactured, stored, or dispatched.
Buyers who require confirmation of the shipping origin, country of manufacture, customs documentation, or other import-related information should contact us before ordering.
Current Fulfillment Origin: [INSERT ACTUAL COUNTRY OR COUNTRIES OF DISPATCH, IF DISCLOSED AS A GENERAL POLICY].
Where several dispatch locations are used, the relevant origin may depend on the specific merchandise and order arrangements.
Tracking Numbers & Shipment Updates
Once an order has been dispatched, available shipment confirmation information may be sent to the email address associated with the purchase or made accessible through the relevant customer account interface.
Where tracking is supported, customers may receive a carrier tracking number or shipment reference to follow the delivery process.
Tracking systems are operated by independent carriers, and updates may not appear immediately after shipment information is generated.
Some international shipments may involve multiple logistics providers, with different tracking stages during export, customs processing, and local delivery.
If tracking information appears delayed or unclear, customers may contact our support team with the relevant order details.
Supporting Cross-Border Retail Businesses
Reliable international trade requires coordination between the supplier, the buyer, carriers, and customs authorities. Our policies are designed to make these responsibilities clearer for every wholesale partner.
Customs Clearance & Import Requirements
International shipments may be inspected or delayed by customs authorities in the country of destination.
Importation may require accurate recipient information, commercial invoices, customs declarations, identification numbers, or other supporting documentation.
Wholesale buyers are responsible for understanding the import rules relevant to their business and for providing necessary information when required.
Velmoris may provide transaction documents within its possession and control as required by law or the accepted shipping arrangement.
Import Taxes & Duties
International buyers may incur import duties, VAT, sales tax, brokerage fees, and other destination-related charges.
Responsibility for these charges is determined by applicable law and the delivery terms expressly accepted by the parties.
Unless the accepted order clearly provides that such charges are included or payable by Velmoris, buyers should plan for any amounts assigned to the importer.
Customs assessments are made by the relevant authorities, and Velmoris cannot guarantee exemption from applicable import charges.
Unexpected Delays & Disruptions
Although we aim to provide useful delivery estimates, international transportation can be affected by circumstances outside our direct control.
Potential causes of delay include customs inspections, carrier operational disruptions, severe weather, holidays, transportation restrictions, inaccurate address information, and exceptional demand.
We encourage buyers to allow an appropriate planning margin when ordering inventory for seasonal sales, wedding events, or other fixed-date commercial needs.
If a significant disruption affects an accepted order, we will endeavor to communicate available information and reasonable options.
Delivery estimates do not replace an expressly agreed guaranteed delivery commitment. Any contractual remedies arising from delayed performance remain subject to the accepted order and applicable law.
Multiple Packages & Split Deliveries
Some wholesale orders may contain multiple styles, large quantities, or items requiring different handling arrangements. Where appropriate, a shipment may be divided into multiple packages or dispatched in stages.
Any material split-shipment arrangement affecting an accepted order should be communicated to the buyer and handled in accordance with the agreed commercial terms.
Tracking details may differ by package, and individual shipments may arrive on different dates.
Buyers should inspect received packages and compare the delivered quantities with the relevant shipment information. Questions about shortages should be submitted promptly with the applicable order and packaging details.
Lost, Missing or Damaged Packages
If a shipment is missing, arrives damaged, or appears incomplete, please contact support@velmoris.store with your order number and any relevant supporting information.
For damaged shipments, retain the original packaging when practical and provide photographs of the parcel condition and affected merchandise.
Where a carrier investigation is appropriate, we may coordinate with the relevant transportation provider to establish what happened.
Responsibility for loss or damage, including the point at which transit risk transfers, depends on the accepted delivery terms, any expressly agreed Incoterms, and mandatory applicable law.
Appropriate remedies may include replacement, reimbursement, carrier-related resolution, or another agreed solution according to the circumstances. Customers will not be required to waive non-excludable legal rights.
Receiving & Inspecting Your Merchandise
Professional buyers should arrange for deliveries to be received at an accessible and suitable business location.
When shipments arrive, customers are encouraged to review package condition, product quantities, item references, and visible damage as soon as reasonably practical.
If a discrepancy is discovered, retain relevant order documents and photographs, and contact our support team to request assistance.
Prompt inspection helps us identify carrier problems, packing discrepancies, and product concerns more efficiently. Any contractual notice requirement remains subject to applicable law.
Unsuccessful Delivery & Returned Shipments
A delivery attempt may be unsuccessful when the recipient is unavailable, the address is inaccurate, access to the delivery location is restricted, customs information is missing, or a shipment is not collected within the carrier's permitted period.
If the carrier requests additional information or action, buyers should respond within the applicable carrier or customs deadline where practical.
Packages returned because of failed delivery may involve additional transport or handling charges. Responsibility for those costs depends on the reason for the failure and the accepted shipping terms.
Any reshipment arrangement must be confirmed before a further shipment is dispatched.
Restricted Destinations & Special Requirements
Shipping may be unavailable or restricted for certain destinations because of carrier limitations, trade restrictions, customs requirements, service interruptions, or other applicable regulations.
Some destinations may require additional recipient details, commercial documentation, or delivery arrangements before fulfillment can proceed.
Where an order cannot lawfully or practically be shipped as requested, Velmoris will review available alternatives or arrange an appropriate cancellation or refund according to the accepted order and applicable law.
Buyers should contact us before purchasing if their destination involves unusual logistics, remote delivery access, or specific import documentation requirements.
Time-Sensitive Wholesale Purchases
We understand that boutique retailers often purchase inventory for upcoming product launches, seasonal promotions, formal events, and planned customer demand.
If your business requires delivery by a particular date, please contact us before placing the order and clearly explain the requested deadline, destination, and merchandise quantities.
We can review whether an available transportation or fulfillment arrangement is likely to meet the requested schedule. Any expedited option and related charges must be confirmed before the relevant commitment is made.
Submitting a deadline request does not itself create a guaranteed delivery date. A guarantee applies only if expressly accepted as part of the transaction.
Delivery dates, shipping origins, carrier choices, and international transport conditions may vary between orders. Please review the relevant product and checkout information carefully, especially when purchasing inventory for a fixed retail launch or event.
For larger orders, we recommend obtaining written confirmation of any shipping arrangement that is essential to your business planning.
Relationship to Our Return & Refund Policy
Questions about returns, defective products, incorrect merchandise, cancellations, or refunds are addressed in our separate Return & Refund Policy.
Shipping-related costs associated with a return or replacement will be allocated according to the accepted order, the reason for the return, applicable law, and any agreed return authorization.
Customers should contact our support team before arranging an international return, as return destinations and customs requirements may differ from the original shipping route.
This Shipping Policy should also be read together with the Velmoris Terms of Service and any separately negotiated wholesale agreement.
Policy Updates & Legal Rights
Velmoris may update this Shipping Policy when operational procedures, carrier arrangements, delivery destinations, or legal requirements change.
Updates will be published on our website with an appropriate revised date. Changes will not automatically override delivery commitments already established by an accepted order where doing so would conflict with applicable law or contractual obligations.
Nothing in this policy excludes liabilities or rights that cannot be lawfully limited. Where mandatory law establishes additional delivery protections, those provisions will take precedence.
Frequently Asked Shipping Questions
Do you ship internationally?
International shipping may be available depending on the destination, merchandise, logistics arrangements, and applicable restrictions. Please verify availability during checkout or contact us for a wholesale quotation.
How are wholesale shipping costs calculated?
Shipping charges depend on destination, order quantity, package weight and dimensions, transportation method, and any special handling requirements. Larger orders may require a separate freight quotation.
Can I request express delivery?
Express options may be available for eligible shipments. Please contact us before ordering if you need a particular delivery schedule. Additional charges and estimated transit times must be confirmed.
Will I receive tracking information?
Where tracking is supported, shipping confirmation and tracking details may be provided after dispatch. Carrier systems may require additional time before tracking updates become visible.
Are customs duties included?
Import duties and destination taxes are included only when expressly specified in the accepted commercial terms. Otherwise, responsibility is determined by the agreed delivery terms and applicable law.
What if my shipment is delayed or missing?
Please contact support@velmoris.store with your order number, delivery details, and available tracking information. We will review the circumstances and the appropriate available next steps.
Shipping Questions?
For assistance with wholesale shipment arrangements, order delivery information, tracking inquiries, and bulk purchasing logistics, our customer support team is available through the following contact channels.
Email: support@velmoris.store
Website: www.velmoris.store
Please include your order number when contacting us about an existing shipment.
© 2026 Velmoris. Shipping Policy. All rights reserved.