We recognize that professional buyers depend on merchandise that meets the agreed product specifications. If you receive an item that appears defective or damaged, please contact us with a clear description of the issue.

Examples may include significant stitching defects, broken fastenings, damaged straps, substantial material damage, or another condition that materially affects the product's intended use or differs from the agreed specification.

For an efficient review, please provide the order number, affected SKU or product name, quantity involved, and photographs showing the issue. Additional information may be requested when reasonably necessary to verify the concern.

Following review, available resolutions may include replacement merchandise, replacement of an affected component where appropriate, a partial refund, a full refund for affected items, or another remedy required by law or agreed by the parties.

We will not automatically classify every minor manufacturing variation as a defect. The seriousness of a variation will be considered in relation to the agreed specifications, reasonable quality expectations, and applicable law.

If your delivery includes an incorrect style, color, size, or quantity compared with your accepted order, please notify our support team so the discrepancy can be investigated.

Please include photographs of the received products, relevant labels, and the packing information where available. We may compare the report with the original purchase record and fulfillment documentation.

When an error attributable to Velmoris is confirmed, we will offer an appropriate resolution in accordance with the accepted order and applicable law. This may include replacement, correction, refund, or another mutually agreed arrangement.

If a return shipment is necessary because of our confirmed fulfillment error, responsibility for reasonable return shipping charges will be determined in accordance with the applicable legal or contractual requirements.

Velmoris offers intimate apparel, including lace bras, wireless bras, shaping lingerie, and other products intended for close body contact. Appropriate hygiene practices are essential to protecting product integrity and the expectations of our wholesale customers.

For hygiene reasons, worn, washed, altered, contaminated, or otherwise unsuitable-for-resale intimate apparel is generally not accepted for discretionary returns.

Where a discretionary return is permitted, lingerie should remain unused, clean, and in its original condition, with relevant protective packaging and labels intact where applicable.

These restrictions do not eliminate valid remedies for products that were defective, incorrectly supplied, or materially misdescribed when delivered. Any mandatory legal protections continue to apply regardless of product category.

Buyers should also consider the hygiene requirements applicable to their own businesses when displaying, fitting, or reselling intimate apparel.

Our fashion collections include fitted bras, structured-looking evening gowns, lace garments, body-contouring dresses, and other items with style-specific measurements. A size label alone does not guarantee an identical fit across different products.

Please review each product's size chart and confirm critical measurements before ordering. Where provided, customers should distinguish between garment measurements and body-size recommendations.

Minor variations can occur because of production tolerances, fabric properties, measuring methods, photographic lighting, and display settings. Such differences do not automatically establish that a product is defective.

Discretionary refunds are not guaranteed for size selection errors, personal fit preferences, or minor color differences that remain consistent with a reasonably accurate product description.

Where a product materially fails to match agreed specifications, the relevant contractual and legal remedies remain available.

Wholesale merchandise is generally purchased as business inventory. Because of the commercial nature of these transactions, unsold stock, changes in customer demand, ordering preferences, or a retailer's business decisions do not automatically create an entitlement to return or refund products.

Requests for discretionary returns may be evaluated individually when such returns are offered or expressly agreed. Approval may depend on merchandise condition, applicable purchasing terms, and whether the goods can be reasonably reintroduced into inventory.

Customers should not return merchandise without authorization. An unauthorized shipment does not automatically establish acceptance of the return or an obligation to issue a refund.

To help us review your request efficiently, please follow the procedure below. Providing complete information from the beginning helps reduce unnecessary delays and supports accurate resolution of wholesale order concerns.

Once a return is approved, the applicable return deadline is [INSERT APPROVED RETURN SHIPPING PERIOD] from the date of authorization, unless a different period is communicated or required by law.

Return Address: The applicable receiving address will be provided in the return authorization instructions. Do not send merchandise to an unverified address or assume that the original shipping address is a return facility.

Buyers must use the approved return method and destination when returning merchandise. Products should be packed securely to prevent avoidable damage during transportation.

For discretionary returns, responsibility for return shipping charges should be determined by the terms disclosed and accepted for that transaction.

If Velmoris confirms an error or defect for which we are legally or contractually responsible, we will arrange an appropriate solution, including handling shipping costs as required by the applicable agreement or law.

Customers should retain shipment tracking information and reasonable proof of dispatch. Responsibility for items lost or damaged during return transportation depends on the agreed return arrangement and applicable legal requirements.

Please do not send unauthorized cash-on-delivery shipments or packages to addresses that have not been confirmed by our support team.

When a refund is approved, the amount will be determined according to the accepted transaction terms, the affected products, the reason for the refund, and applicable legal obligations.

Refunds are ordinarily processed to the original payment method where supported and appropriate. If this is not possible, an alternative lawful refund method may be arranged with the customer.

Internal Refund Processing Time: [INSERT ACTUAL REFUND PROCESSING PERIOD] after approval and completion of any legally permissible verification or return requirements.

After the refund is initiated, the time required for funds to appear may depend on the customer's bank, card issuer, payment platform, currency conversion, or international banking procedures.

Shipping costs, duties, taxes, and service charges are refundable only where required by applicable law or the accepted commercial terms. Any relevant deductions will be explained before final processing.

If you need to cancel an order, please contact us promptly with the relevant order number. Cancellation requests are considered according to the order's current processing stage and the agreed purchase conditions.

Orders already prepared, specially sourced, produced, or dispatched may not be eligible for discretionary cancellation. Where an order can be cancelled, the applicable refund arrangement will be communicated to the buyer.

Customers should not assume an order is cancelled until confirmation has been received from Velmoris. Statutory rights and any expressly agreed cancellation provisions remain applicable.

We may update this Return & Refund Policy to reflect changes in business operations, product handling requirements, customer support procedures, or applicable regulations.

The version applicable to an accepted transaction will be determined by the governing contractual terms and relevant law. Revised website policies do not automatically remove rights that have already arisen under an accepted order.

This policy should be read together with our Terms of Service, Shipping Policy, and any separately negotiated wholesale agreement. Where the law provides non-waivable rights, those rights prevail over conflicting provisions.

Our goal is to resolve legitimate issues fairly while maintaining commercially responsible procedures suitable for professional fashion buyers.