Frequently Asked Questions

Our wholesale services are primarily intended for legitimate commercial buyers, including independent boutiques, online fashion retailers, lingerie shops, bridal boutiques, and fashion distributors purchasing merchandise for resale or other approved business purposes.

Eligibility may depend on the buyer's business information and the requirements applicable to the requested purchasing arrangement.

Visit our Wholesale Registration page and submit your business contact information, company details, product interests, and anticipated order quantities.

Our team may request further information before confirming whether wholesale purchasing privileges are available.

Yes. Newly established and smaller retail businesses are welcome to submit wholesale inquiries. We understand that boutique owners may start with limited inventory and expand as their business develops.

Application submission does not guarantee approval, and any eligibility requirements will be considered during review.

No. Submitting an application is an initial business inquiry. Access to particular prices, catalog features, or purchasing arrangements may require additional confirmation or account approval.

Available pricing is determined by the relevant product listing, customer account configuration, or accepted quotation.

Review time varies according to inquiry volume, the information submitted, and whether further verification is needed. We do not promise a fixed approval period unless one has been expressly confirmed.

If you need help with a pending inquiry, email support@velmoris.store using your registered contact email.

For products displaying our standard wholesale minimum, the minimum order is 2 pieces. Other products, special requests, or negotiated commercial orders may have different quantity requirements.

Please confirm whether a minimum applies per product, variant, or order as indicated in the relevant listing or quotation.

You may select the available variants shown on the product page, subject to the applicable minimum quantities and stock availability.

For mixed-style purchasing requirements or larger orders involving multiple sizes and colors, please contact us for confirmation before purchase.

Yes, professional buyers may inquire about larger purchasing quantities. Please provide the product names or SKUs, requested sizes and colors, estimated quantities, and destination country.

Availability, prices, preparation requirements, and shipping arrangements must be confirmed for the particular order.

Please contact support@velmoris.store as soon as possible with your order number and requested changes.

Modifications depend on the current processing stage and applicable transaction conditions. Once preparation, production, or dispatch has begun, certain changes may not be possible.

Cancellation requests should be submitted promptly. Eligibility depends on whether the order has been accepted, prepared, specially sourced, or shipped, together with the agreed terms and applicable law.

Do not assume cancellation is complete until you receive confirmation from Velmoris.

Our current focus includes feminine lace lingerie, wireless and push-up-inspired bras, lightweight mesh styles, elegant evening dresses, cocktail dresses, engagement dresses, and romantic occasionwear.

Individual products may vary by design, season, color, sizing, and availability.

Review the individual product's size chart rather than relying solely on standard S, M, or L labels. Different garment constructions may use different measurements and fit recommendations.

For bras, both band and cup measurements are relevant. For formal dresses, bust, waist, hips, and garment length may all affect fit.

When placing larger orders, confirm any essential measurements with our team before purchasing.

No. Materials and construction differ between product styles. Lingerie may feature lace, mesh, or other textile combinations, while formal dresses may use fabrics designed for structured or flowing silhouettes.

Exact fiber composition, lining details, and care instructions should be checked on the specific product listing or confirmed with the supplier where not yet available.

We endeavor to provide useful visual representations, but minor differences can arise because of lighting, display settings, fabric texture, and reasonable production variations.

Buyers who require a specific color for coordinated inventory or a special event should request clarification before placing a significant order.

You may contact our support team to ask whether samples are available for a specific style. Sample availability, pricing, minimum quantities, and shipping charges must be confirmed separately.

We do not guarantee that every product is available as a sample.

Wholesale prices are based on the applicable product listing, available customer arrangements, or confirmed commercial quotation. Pricing may vary according to merchandise selection, purchase quantity, or a specifically negotiated agreement.

All additional charges, including applicable shipping and taxes, should be reviewed before the order is accepted.

Larger quantity pricing inquiries are welcome. Please contact us with your product selection, requested quantities, and destination so we can determine whether a separate quotation is available.

Any discount or negotiated price must be expressly confirmed and is not guaranteed solely by order size.

Available payment methods are displayed during Shopify checkout or specified in an approved commercial invoice or written agreement.

Payment availability may depend on the customer's location, currency, selected purchasing method, and payment provider requirements.

Order confirmations and transaction records may be available through the relevant purchasing process. If your business requires a particular invoice format or specific legally required details, please contact our team.

Any documentation provided will reflect the actual transaction and applicable legal requirements.

Import duties, destination taxes, brokerage fees, and similar charges are included only where expressly stated in the accepted commercial terms.

International buyers should review the agreed delivery arrangements and determine the import requirements relevant to their business.

International shipping may be available depending on the destination, relevant merchandise, carrier availability, and applicable restrictions.

Please review shipping options during checkout or contact us before placing a larger order requiring international transportation.

Order processing and carrier transit are separate stages. Preparation time may depend on merchandise availability, purchase quantity, payment confirmation, and other order-specific requirements.

Applicable processing estimates and available delivery options should be reviewed before purchase. Estimated transit times are not guaranteed arrival dates unless expressly agreed.

Charges may depend on destination, parcel weight, package dimensions, order quantity, selected carrier, and service level.

For larger wholesale shipments, an individualized shipping quotation may be required before confirming the transaction.

Tracking information may be provided after dispatch when supported by the selected carrier or shipping service.

Carrier updates may take time to appear, particularly for international orders involving more than one transportation provider.

Review any available tracking updates and contact support@velmoris.store with your order number if you need assistance.

Delays may result from customs inspections, public holidays, carrier disruptions, incorrect addresses, or other transportation conditions. Available remedies depend on the agreed order terms and applicable law.

Wholesale returns are governed by our published Return & Refund Policy, the accepted order terms, and applicable legal requirements.

As wholesale products are generally purchased for business inventory, discretionary return conditions may differ from those commonly offered for retail consumer purchases.

For hygiene reasons, intimate apparel that has been worn, washed, altered, or contaminated may not qualify for discretionary returns.

These restrictions do not remove valid remedies for defective, incorrect, or materially misdescribed merchandise, or other mandatory legal rights.

Contact our support team with your order number, the affected product name or SKU, quantities, a description of the issue, and photographs where reasonably necessary.

We will review the information and communicate the appropriate available resolution, which may include replacement, correction, refund, or another remedy under the accepted terms and applicable law.

Approved refunds are ordinarily returned through the original payment method where available and appropriate.

The processing period depends on the applicable refund arrangement and any necessary verification. Additional time may be required for banks, card issuers, international payments, or payment service providers to complete the transaction.

Email support@velmoris.store with your inquiry. If your message concerns an existing order, include your order number and any relevant product information.

For new wholesale inquiries, provide your business name, country, product interests, and anticipated order quantities. Our team will review the request and respond as appropriate.