Can I view my order without contacting support?
Yes, when customer accounts are enabled, sign in to your Shopify account to view available orders and their associated status pages.
Ordering & Payment
VELMORIS / WHOLESALE ORDER SERVICES
Ordering & Payment
Everything your business needs to understand before placing, reviewing, and managing a wholesale fashion order.
At Velmoris, we understand that boutique owners and professional fashion buyers value clear purchasing terms, dependable communication, and a practical ordering experience.
Explore our guide to wholesale minimums, payment arrangements, order status, international purchases, and customer assistance.
Wholesale Purchasing
Clear ordering terms for independent boutiques, online retailers, and other eligible buyers.
2-Piece Minimum
Standard MOQ for styles specifically displaying this purchasing requirement.
Order Assistance
Access your Shopify account or submit an order-related support inquiry.
ORDER SUPPORT CENTER
Track, Review & Manage Your Orders
Buyers can use their customer accounts to view available order history and status details. If an order requires additional attention, submit an inquiry using the form below.
Already Have an Order?
Sign in using the email address associated with your Shopify customer account to access your order history. Available order pages may show purchase information, fulfillment status, and tracking details.
Sign In to View Orders
Need a Manual Order Check?
Use the adjacent form to request help with a particular order. Include your order reference and purchase email so our team can locate the relevant transaction.
If the order was placed using a different business email, please explain this in your message. We may request further verification before disclosing account or shipping information.
Order Privacy
We cannot disclose private order information based solely on an unverified order number. Order-specific requests may require verification of the buyer's identity or authorization.
WHOLESALE ORDER INQUIRY
Order Lookup Request
This form sends an order assistance request to Velmoris. It does not display live tracking or retrieve private order records automatically.
{% form 'contact', id: 'VelmorisOrderSupport' %} {% if form.posted_successfully? %}
Request submitted successfully.
{% endif %}
{% if form.errors %}
Thank you. Our team has received your order inquiry and will review the information provided.
{{ form.errors | default_errors }}
{% endif %}
Do not include passwords, complete payment card numbers, or other sensitive financial credentials.
{% endform %}
ORDER STATUS REFERENCE
Understanding Your Order Status
Shopify and fulfillment systems may display different status labels depending on the transaction and account configuration. The following table explains common meanings and suggests the appropriate next step.
| Order Stage | What It Generally Means | Recommended Action |
|---|---|---|
| Order Placed | Your order has been submitted. Final acceptance and fulfillment depend on applicable conditions. | Review your confirmation and verify order details. |
| Payment Pending | Payment may still require completion, authorization, or confirmation. | Review available payment instructions or contact support. |
| Unfulfilled | The order has not yet been marked fulfilled in Shopify; it may be awaiting preparation. | Check your account or inquire if clarification is needed. |
| Partially Fulfilled | One or more items or packages have been fulfilled, while others remain outstanding. | Review available shipment details for each package. |
| Fulfilled | The order has been marked fulfilled, which does not necessarily mean final delivery. | Review any carrier tracking or delivery information. |
| Delivered | The relevant carrier may have recorded delivery completion. | Inspect the received items and report any discrepancy. |
| Cancelled or Refunded | Some or all of the transaction may have been cancelled or refunded. | Review the applicable transaction details or contact support. |
This is an informational reference table, not a live order database. Your actual order history and status are available through your authenticated customer account when enabled.
PAYMENT INFORMATION
Secure & Convenient Payment Options
Velmoris uses Shopify commerce technology to facilitate online transactions. The payment methods available to an individual buyer depend on our store configuration, checkout, customer location, currency, and the selected transaction.
We encourage wholesale customers to use the official checkout or a verified invoice process when completing purchases.
Only the payment methods actually presented at checkout or expressly confirmed in a written payment arrangement should be treated as accepted.
Payment Methods Available in Our Store
{% for type in shop.enabled_payment_types %}
{% else %}
Please review the available payment methods during checkout.
{% endfor %}Icons reflect the payment types configured in Shopify and may not show every account-specific payment option. Actual availability is confirmed at checkout.
WHOLESALE CHECKOUT
How Payment Works
Review Your Selection
Confirm quantities, colors, sizes, and any minimum order requirements.
Check Your Total
Review displayed product pricing and applicable shipping, tax, or other charges.
Select an Available Method
Use a supported checkout option or a separately authorized invoice arrangement.
Complete Authorization
Follow the payment provider's instructions. Some payments may require additional verification.
Receive Confirmation
Review your transaction or order acknowledgment and retain the relevant records.
Wholesale Credit Terms & Bank Transfers
Any deferred payment arrangement, bank transfer, credit term, or special invoicing method is available only when expressly approved and confirmed for the relevant business customer. Do not transfer money to bank details supplied through an unverified message or unfamiliar third-party contact.
Ordering Terms for Wholesale Customers
01 / MINIMUM ORDER
Minimum Order Quantity
For products displaying our standard MOQ, the minimum order is 2 pieces. Other products or negotiated orders may have different requirements. Always review the relevant product page and any confirmed quotation before checkout.
For mixed-style orders, buyers should confirm whether the minimum applies to each style, product variant, or total order. Exceptions are valid only when expressly approved.
02 / WHOLESALE PRICING
Product Prices & Volume Inquiries
Applicable prices are those presented through the authorized purchasing process or confirmed written quotation. Larger quantity buyers may contact us to ask whether a separate offer is available.
Special pricing is not guaranteed solely because a buyer requests a larger volume. Currency, quantity conditions, availability, and quotation validity should be reviewed before acceptance.
03 / ORDER ACCEPTANCE
When an Order Is Confirmed
Submitting an order does not necessarily mean that every item has been accepted for fulfillment. Orders may be reviewed for payment authorization, inventory, accuracy, and applicable wholesale requirements.
If an item cannot be supplied under the submitted conditions, we will communicate available alternatives or an appropriate resolution consistent with the accepted terms and applicable law.
04 / INVOICES & RECORDS
Business Invoicing
Commercial buyers should provide accurate billing information and any required company details before purchasing. Relevant transaction records are maintained as necessary for business operations and applicable accounting or legal obligations.
For an invoice inquiry, please provide your order number, business name, and any particular documentation requirements.
05 / ORDER CHANGES
Changes, Cancellations & Corrections
Please review product variants, sizes, and delivery information carefully. Requests to change an order should be submitted as soon as possible.
Changes and cancellations depend on order acceptance, preparation, sourcing, production, and dispatch status. A requested change is not effective until confirmed by Velmoris.
06 / INTERNATIONAL ORDERS
Currency, Duties & Import Responsibility
International buyers may be subject to currency conversion, import duties, destination taxes, customs clearance charges, or other fees. Allocation of these costs depends on the applicable law and agreed delivery terms.
Before purchasing for resale, buyers should review any import documentation and regulatory requirements relevant to their market.
07 / PAYMENT SECURITY
Verification & Payment Disputes
Payment providers may apply fraud prevention, identity verification, or authorization measures. We may request appropriate clarification for transactions requiring review.
For payment discrepancies, contact our team with the order reference and non-sensitive payment confirmation details. Nothing in our policies removes legally protected payment dispute rights.
AFTER YOUR PURCHASE
Fulfillment & Delivery Information
Order preparation and shipping transit are separate stages. Processing requirements may vary according to the products selected, available quantities, payment confirmation, and shipping arrangements.
Where tracking is supported, shipment information may be available through your customer account or order confirmation communications. Fulfillment status alone does not necessarily mean the shipment has arrived.
For time-sensitive purchases, including boutique launches or formal event inventory, contact us before placing an order to confirm whether the required schedule is feasible.
Refer to our Shipping Policy for additional details regarding transportation, customs, delivery delays, and shipments requiring assistance.
RETURNS & RESOLUTION
Quality Concerns & Refunds
If an order arrives damaged, incorrect, incomplete, or materially different from the agreed specifications, contact us with the relevant order details and supporting information.
Wholesale returns are governed by the applicable Return & Refund Policy and accepted commercial terms. Intimate apparel may also be subject to hygiene considerations.
Refund eligibility and processing depend on the circumstances of the claim and applicable legal requirements. Approved refunds are handled through an appropriate available payment method.
Read our Return & Refund Policy before initiating a return shipment.
COMMON BUYER QUESTIONS
Ordering & Payment FAQs
Do you accept all major credit cards?
Payment options depend on our actual Shopify configuration and the customer's checkout. Please rely on the available methods shown during payment.
Can I request a quotation for 100 pieces?
You may request a bulk quotation by emailing product details, quantities, sizes, and delivery destination. Availability and pricing are confirmed individually.
Can different products be included in one order?
Available products and variants may be selected according to the applicable checkout and MOQ requirements. Contact us for special mixed-product arrangements.
What if my payment succeeds but I receive no email?
Check your email folders and customer account first. If no confirmation is available, contact support with the transaction date and relevant reference, without sharing full card details.
Are purchases automatically refundable?
No. Refund eligibility depends on the accepted commercial terms, the reason for the request, and applicable law. Please review our Return & Refund Policy.
Need Help With Your Purchase?
For bulk quotations, payment questions, order verification, invoices, or delivery assistance, contact our support team with your business and order details.
Email: support@velmoris.store
Website: www.velmoris.store
© 2026 Velmoris. Ordering & Payment Information.