Privacy policy
Privacy Policy
Your trust matters to us. We believe that responsible handling of personal information is an essential part of building reliable wholesale partnerships and providing a professional online shopping experience.
Welcome to Our Privacy Policy
This Privacy Policy describes how Velmoris ("Velmoris," "we," "us," or "our") collects, uses, discloses, retains, and otherwise processes personal information when you visit velmoris.store, communicate with our team, submit a wholesale registration inquiry, create or access an eligible customer account, or purchase products through our online store.
Velmoris primarily serves business-to-business customers, including boutique owners, online retailers, lingerie stores, bridal boutiques, and other professional buyers. Although many transactions are commercial, the information we receive may identify individual business representatives, employees, purchasing contacts, or other persons.
This policy applies to such personal information, including information related to business accounts, purchasing activities, order fulfillment, website interactions, and customer support.
It does not automatically govern independent websites or services operated by third parties under their own privacy notices.
Information used to support business inquiries, wholesale accounts, purchasing, and customer relationships.
Commerce infrastructure and supporting technology used to operate online shopping services.
Contact support@velmoris.store to inquire about applicable personal information rights.
Explore This Policy
Use the section links below to find information about our data practices and your privacy options.
01 Business Identity 02 Information Collected 03 Sources of Data 04 How We Use Data 05 Legal Bases 06 Information Sharing 07 Cookies & Analytics 08 Marketing Choices 09 International Transfers 10 Retention & Security 11 Your Privacy Rights 12 Contact & UpdatesWho Is Responsible for Your Information?
The business operating the Velmoris website determines the purposes and means of processing personal information for its own wholesale retail operations, except where another entity independently determines its own processing activities.
Trading Name: Velmoris
Website: https://velmoris.store
Email: support@velmoris.store
Legal Business Entity: [INSERT REGISTERED LEGAL BUSINESS NAME]
Registered Business Address: [INSERT COMPLETE BUSINESS ADDRESS]
Country of Establishment: [INSERT COUNTRY]
For processing undertaken on our behalf, certain service providers may act as processors or service providers. Other organizations, including payment providers or commerce platforms, may independently determine aspects of their own data processing under applicable laws and their respective privacy policies.
If a data protection officer or regional representative is legally required or formally appointed, the relevant contact information will be provided below or through an appropriate supplementary notice.
Data Protection Contact / Representative, if applicable: [INSERT VERIFIED DETAILS OR REMOVE IF NOT APPLICABLE]
Information We Collect
Depending on how you interact with Velmoris, we may collect information that you submit directly, information generated when you use our services, and information provided through integrated commerce or service providers.
The categories below describe the types of information relevant to our online wholesale activities. Not every category will necessarily be collected from every visitor.
| Information Category | Examples | Typical Purpose |
|---|---|---|
| Contact Details | Full name, email address, telephone number, business correspondence details. | Responding to inquiries, order communication, and customer support. |
| Business Information | Company name, retail website, business type, registration details where necessary, country, purchasing role. | Wholesale eligibility reviews and B2B account administration. |
| Account Information | Customer account identifiers, account status, authentication-related information handled through the applicable platform. | Providing account access and protecting account security. |
| Order Information | Products, SKUs, selected colors and sizes, quantities, order history, payment status, returns. | Processing, fulfillment, invoicing, and commercial recordkeeping. |
| Shipping Information | Recipient name, delivery address, contact details, shipment references, tracking and delivery status. | Coordinating transport and resolving delivery issues. |
| Payment Information | Transaction references, billing details, payment authorization and status information. | Facilitating payments, refunds, reconciliation, and fraud prevention. |
| Technical Information | IP address, browser type, device information, approximate location, access logs, cookie identifiers. | Website operation, security, preferences, and permitted analytics. |
| Communications | Customer service emails, wholesale application messages, product inquiries, complaint records. | Responding to requests and maintaining business correspondence. |
| Marketing Preferences | Newsletter choices, communication subscriptions, and consent or opt-out records. | Managing marketing communications in accordance with applicable law. |
Payment card details are generally submitted through the payment processing environment rather than ordinary customer support email. We do not ask customers to transmit complete payment card numbers or account passwords by email.
Where a wholesale application requests business information about an individual proprietor or representative, that information may qualify as personal information and is handled accordingly.
How We Receive Information
We may receive personal information through several channels associated with our wholesale commerce activities.
- Directly from you: when you complete registration inquiries, submit contact forms, place orders, communicate with support, or provide your business details.
- Through transactions: when our commerce platform generates order records, payment confirmations, fulfillment details, or refund information.
- Automatically through technology: when permitted cookies, server logs, security functions, or similar technologies collect device and website interaction information.
- From service providers: when payment processors, delivery partners, fraud prevention providers, or customer support systems provide information relevant to their services.
- From business representatives: when an authorized colleague or organization supplies details necessary to establish or manage a commercial account.
We aim to limit information collection to what is reasonably relevant for legitimate and disclosed purposes, subject to applicable legal obligations.
Business Information With a Personal Dimension
Wholesale transactions often involve company names, purchasing contacts, and delivery information associated with commercial organizations. Even when an order is placed for business purposes, some of that information may identify a particular person.
Velmoris may process such information to confirm business inquiries, maintain purchasing records, support communications between authorized representatives, and facilitate order fulfillment.
We do not treat business contact information as automatically exempt from privacy laws merely because it is supplied in a professional context.
Where legally required, business contacts may exercise relevant privacy rights and manage applicable marketing preferences.
How We Use Personal Information
Velmoris processes information to operate its website, manage wholesale business relationships, provide requested products and services, and fulfill applicable obligations.
Wholesale Applications
Review business inquiries, assess eligibility, communicate about registration, and provide information about available purchasing options.
Order Fulfillment
Process purchase requests, manage payments, prepare merchandise, arrange shipment, and communicate delivery information.
Customer Support
Respond to questions about products, sizing, inventory, damaged goods, returns, refunds, and other commercial matters.
Security & Fraud Prevention
Protect customer accounts, investigate suspicious activity, prevent unauthorized transactions, and maintain service integrity.
Business Administration
Manage transaction records, bookkeeping, tax documentation, contractual obligations, and legally required business records.
Website Improvements
Understand website performance and visitor interactions through technology and analytics that are used in accordance with applicable privacy rules and preferences.
Business Communications
Send transactional updates, respond to wholesale questions, and manage communications necessary for an existing business relationship.
Marketing, When Permitted
Communicate product news, collections, or promotional information where an appropriate legal basis exists and applicable communication preferences are respected.
We aim to use personal information for purposes compatible with those described when it was collected, subject to applicable law. Where a materially different purpose requires additional notice or consent, we will take the steps legally required before engaging in that processing.
Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, our processing must be supported by an appropriate lawful basis. The relevant basis depends on the information involved and the actual processing purpose.
- Performance of a contract: processing needed to fulfill purchases, manage applicable account services, or respond to certain requests before entering a contract with an individual.
- Legitimate interests: processing reasonably necessary to operate and secure our business, address customer requests, protect against fraud, and maintain appropriate business relationships, subject to any required balancing of individual rights.
- Legal obligations: processing necessary to comply with tax, accounting, regulatory, or other applicable legal requirements.
- Consent: processing activities that require consent, which may include particular marketing communications or non-essential technologies in relevant jurisdictions.
When dealing with representatives of corporate customers, contractual necessity may not be the correct legal basis for all processing because the contract may be with their employer rather than the individual. Appropriate bases should be assessed for each processing activity.
Where consent is used, individuals may withdraw it in accordance with applicable law. Withdrawal does not retrospectively make earlier lawful processing unlawful.
Legal bases must reflect the operating business's real data practices and applicable jurisdiction.
When Information May Be Shared
We may disclose information where necessary to operate our online business, provide requested services, comply with legal duties, or address legitimate security and commercial needs.
Recipients may include:
- Shopify and related commerce services: for website hosting, checkout, customer accounts, order management, and other enabled platform features.
- Payment processors: for payment authorization, transaction processing, refunds, chargeback management, and fraud screening.
- Shipping and fulfillment providers: for preparing, transporting, tracking, and delivering merchandise.
- Technical service providers: for website security, infrastructure, customer communications, and permitted analytics.
- Professional advisers: such as legal, accounting, auditing, or compliance advisers where reasonably necessary.
- Public authorities: where disclosure is required by applicable law, valid legal process, or other legally recognized obligations.
- Business transaction parties: where information is appropriately handled as part of a lawful merger, acquisition, financing, or business restructuring.
Service providers may be required to protect personal information and process it according to applicable contractual and legal requirements. Some organizations may act as independent controllers for particular processing activities.
We do not represent that every recipient, advertising service, or optional integration described here is necessarily enabled on our store. Actual disclosures must be evaluated against the installed Shopify apps, marketing tools, and operational partners.
Cookies, Analytics & Similar Technologies
Cookies are small pieces of information stored or accessed on a device when a website is visited. Related technologies may include pixels, tags, local storage, or other identifiers used to support website functionality and understand permitted interactions.
Depending on the technologies enabled on our Shopify store, cookies and similar technologies may serve the following purposes:
| Category | Purpose | Privacy Considerations |
|---|---|---|
| Necessary | Support essential website functionality, checkout, security, and session management. | May be necessary for requested services or site operation. |
| Preferences | Remember selections such as relevant interface or shopping preferences. | May depend on functionality and regional consent requirements. |
| Analytics | Help understand visitor activity, website performance, and customer experience. | May require consent or additional choices in certain jurisdictions. |
| Advertising | Measure advertising performance or support personalized marketing where enabled. | Subject to applicable consent, opt-out, and disclosure requirements. |
We will provide required consent or preference mechanisms in the regions where applicable law requires them. Available controls may include a cookie banner, consent preferences, browser options, or designated privacy choices.
Browser settings may allow users to delete or block certain cookies, but disabling necessary technologies can affect website operation.
Cookie preferences: [INSERT VERIFIED LIVE COOKIE PREFERENCES LINK OR REMOVE THIS LINE UNTIL CONFIGURED].
Where Shopify Network Intelligence or other optional advertising technologies are enabled, additional disclosures and privacy controls may be necessary.
Marketing & Wholesale Communications
We may communicate with customers about orders, purchasing inquiries, account administration, product availability, and other matters necessary to provide requested services.
Where permitted by law, business contacts may also receive information about new women's fashion collections, wholesale purchasing opportunities, or promotional updates.
Marketing communications will be sent only where a legally appropriate basis exists. Depending on the region and communication method, consent or another permitted basis may be required.
You may opt out of marketing emails using the unsubscribe mechanism in the relevant message, where provided, or by contacting support@velmoris.store.
Opting out of promotional communications does not prevent us from sending necessary transactional messages about outstanding orders, account security, or requested services.
We do not require customers to agree to unrelated promotional communications as a condition of receiving legally required notices or exercising privacy rights.
International Data Transfers
Velmoris may interact with buyers, technology providers, payment services, and logistics partners operating in different countries. As a result, personal information may be accessed, processed, or stored outside the country where a customer resides.
International processing may occur when supporting overseas wholesale customers, coordinating international shipping, or using cloud-based commerce and communication services.
Where applicable data protection law restricts international transfers, legally recognized safeguards must be used when required. These may include adequacy decisions, approved contractual mechanisms, or other permitted arrangements.
The exact safeguards, locations, and service provider relationships depend on the actual operation of our store and the services enabled.
Individuals who are entitled to information about relevant international transfer arrangements may contact us using the details below.
Protecting Information Throughout the Buying Journey
Professional wholesale purchasing frequently involves business contacts, order histories, delivery details, and transaction records. Appropriate information handling helps protect both individual privacy and the reliability of our commercial services.
We aim to use reasonable organizational and technical safeguards suited to the nature of the information and associated risks.
Customers also play an important role in security by maintaining accurate account information, protecting login credentials, and notifying us of suspected unauthorized access.
No internet-based service can guarantee absolute security. Where a security incident creates applicable notification obligations, we will respond according to the relevant legal requirements.
How Long We Keep Information
We retain personal information only for as long as necessary for the relevant purposes, subject to lawful retention requirements and legitimate business needs.
Retention periods may depend on the nature of the information, applicable statutory obligations, contractual requirements, potential disputes, and the need to maintain appropriate business records.
Order & Financial Records
May be retained for legally required accounting, tax, audit, contractual, or dispute-resolution purposes.
Wholesale Account Data
May be retained while an account remains active and for an appropriate period after closure when necessary or legally required.
Customer Support Records
May be kept for a reasonable period to respond to outstanding issues, document resolutions, or address related claims.
Marketing Preferences
May be retained to administer subscriptions and maintain records needed to honor opt-outs or other applicable choices.
When information is no longer needed, we aim to delete, anonymize, or otherwise securely manage it in accordance with applicable retention and disposal requirements.
Requests for deletion may be subject to exceptions, including where we must retain certain records for legal compliance, fraud prevention, or the establishment, exercise, or defense of legal claims.
Security Measures
Appropriate security measures may include restricted access to business systems, platform-level security features, authentication controls, contractual safeguards with service providers, and reasonable procedures for addressing suspected unauthorized activity.
The specific measures used depend on our actual systems and service providers. Customers should never provide passwords or full payment card credentials through ordinary support email.
Your Privacy Rights & Choices
Depending on your location and the data protection laws applicable to the processing, you may have rights relating to personal information we hold about you.
Some rights are subject to verification, lawful limitations, and specific exceptions. The categories below describe potential rights and do not imply that every right is available in every jurisdiction.
Request information about the personal data we process and, where applicable, a copy of that data.
Request correction of inaccurate or incomplete personal information, subject to applicable law.
Request deletion of eligible information, subject to legitimate retention requirements and legal exceptions.
Request certain personal information in a structured, commonly used format where the law provides this right.
Object to certain processing activities or request restriction of processing where applicable.
Withdraw previously given consent where processing depends on that consent.
Stop eligible promotional communications and exercise applicable advertising preferences.
Contact an appropriate regulator or use available appeal procedures where required by applicable law.
How to Submit a Privacy Request
To submit a request concerning your personal information, contact support@velmoris.store with the subject line "Privacy Request."
Please describe the nature of your request and provide sufficient information for us to locate the relevant account or records. We may request additional information where reasonably necessary to verify identity or authority before disclosing or changing personal information.
Where a request relates to a business account, we may need to confirm whether the requester is the relevant individual, an authorized company representative, or a legally permitted agent.
We will respond within the timeframe required by applicable law and will explain any lawful limitation or exception relevant to the request.
Additional Regional Privacy Rights
Residents of certain US states may have additional rights relating to access, deletion, correction, data portability, and opting out of particular forms of data sales, sharing, targeted advertising, or profiling, depending on the relevant law and the business's activities.
Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights under applicable regional data protection laws, including rights to object to certain processing and lodge complaints with an appropriate supervisory authority.
We will not unlawfully discriminate against individuals for exercising rights protected by applicable privacy law.
If Velmoris enables technologies that amount to a sale or sharing of personal information, targeted advertising, or other regulated processing, we will provide the notices and opt-out mechanisms required by applicable law. The operation of such controls depends on the actual Shopify configuration and enabled third-party integrations.
Privacy choices link: [INSERT VERIFIED SHOPIFY DATA SHARING OPT-OUT URL IF APPLICABLE].
Children, External Sites & Service-Specific Processing
Children's Privacy
Velmoris is primarily intended for professional buyers and adults engaging in legitimate commercial transactions. Our wholesale services are not designed to solicit personal information from children.
We do not knowingly seek to collect information directly from children in violation of applicable child privacy laws. If you believe that information has been submitted inappropriately, please contact us so that the matter can be reviewed.
External Websites
Our website may include links or integrations connecting users to websites and services operated by third parties. Those services may process information under their own privacy policies and terms.
We encourage visitors to review relevant notices before providing information to external services.
Shopify Services
Our store uses Shopify to support online commerce. Shopify may process personal information when customers browse, place orders, use customer account features, or interact with Shopify-enabled services.
Shopify may undertake certain processing for its own purposes as described in its applicable privacy documentation, including where additional consumer services or optional platform features are used.
For information about Shopify's independent privacy practices, visit Shopify Privacy.
Where Shopify Network Intelligence or Enhanced Services are enabled, the associated disclosures and privacy controls must reflect the actual configuration of this store.
Contact Us About Privacy
We welcome questions about how personal information is collected, processed, disclosed, retained, or protected when using the Velmoris website or contacting our wholesale team.
Privacy Contact: support@velmoris.store
Website: www.velmoris.store
Legal Entity: [INSERT REGISTERED LEGAL BUSINESS NAME]
Business Address: [INSERT REGISTERED BUSINESS ADDRESS]
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, legal requirements, website technology, or data processing activities. Updated versions will be published with a revised effective date, and additional notice will be provided where required by law.
For information concerning an existing commercial purchase, please also review our Terms of Service, Shipping Policy, and Return & Refund Policy.
© 2026 Velmoris. Privacy Policy. All rights reserved.